RETURNS AND REFUNDS

30 day money back guarantee

Darts Online stand by our products and service. You can shop with confidence knowing that your purchase is backed by our 30 day money back guarantee.

Step 1: request a return

If you change your mind, or have received an incorrect or damaged item, please email contact@dartsonline.com.au, or contact@dartsonline.co.nz if you are in New Zealand, to request a return, exchange or refund. Please note: returns will not be accepted without prior authorisation.

Step 2a: change of mind returns

• Items must be unused and in their original, unopened, undamaged packaging.
• Items must be sent back to us within 30 days of delivery.
• You arrange and pay for the return. We highly recommend a trackable delivery service which includes insurance, so you can claim if your parcel is lost or damaged. Darts Online cannot be held responsible for items returned using your own courier.
• A restocking fee of $10 or 10%, whichever is greater, is deducted from your refund. No restocking fee applies if you choose an exchange instead.
• Original shipping costs are not refunded.

Step 2b: incorrect, damaged or faulty items

• Darts Online will arrange and pay for the delivery back to our warehouse.
• There is no restocking fee, and your original shipping is refunded.
• Timeframes for consumer guarantees vary by product and are not limited by a defined period.

Where to send your return

All returns, including from New Zealand and international orders, come back to our warehouse in Perth, Western Australia. Follow Step 1 and we will send you the return address. Use any tracked service, including NZ Post.

Step 3: refund, exchange or replacement

Once we have received your returned items, we will contact you to arrange a refund, exchange or replacement.

Refunds are issued to your original payment method.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. New Zealand customers are covered by the Consumer Guarantees Act 1993. Nothing in this policy limits those rights.

Contact us

Darts Online (APA Products Pty Ltd) contact@dartsonline.com.au | New Zealand customers: contact@dartsonline.co.nz Australia: 1300 16 16 54 | New Zealand: 0800 99 64 66